Climbing & fall-arrest equipment manufacturer

Factory B — Climbing Safety Gear Overseas Outreach

For a 10K-PCS ODM request from an overseas sports brand, we built an AI knowledge base and response templates. Sample trade completed in 3 months, moved to production quote stage.

The client was sourcing inbound RFQs via LinkedIn + their brand site, but replies were slow and lacked technical depth — they were missing the golden response window. We spun up an AI knowledge base using NotebookLM + Gemini for the product lines, so the ops team could deliver technical-grade replies in English within 24 hours. After the sample trade, the client moved to the mass-production quote stage and our internal handoff protocol kicked in.